Shipping policy
Shipping Policy
Last updated: [insert date]This policy outlines the shipping terms for products purchased on www.mossealab.com, valid only for orders placed within the European Union.
Shipping Zones
We ship exclusively within the European Union. We do not deliver to non-EU countries or islands with limited logistical access.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.Orders placed on weekends or public holidays will be processed starting from the next business day.
Estimated Delivery Times
- Italy: 2–4 business days
- European Union: 3–6 business days (depending on the country)
Shipping Costs
Shipping fees are calculated and displayed at checkout based on the destination country. Free shipping may be available for orders above a certain value (if active, this will be visible on the product page or during checkout).
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking link.
Shipping of Cosmetic Products
All products are packaged with care to ensure safety during transport. Cosmetics are shipped in sealed packaging, compliant with current regulations, and protected with appropriate materials.In case of loss, damage, or tampering, please contact us within 48 hours of delivery so we can open a claim with the courier.
Incorrect or Undeliverable Addresses
Please make sure the shipping address provided is accurate and complete.We are not responsible for undelivered packages due to incorrect or incomplete addresses. If a parcel is returned to sender, any reshipping costs will be charged to the customer.
Delays or Non-Delivery
In accordance with Article 18 of Directive 2011/83/EU, we are committed to delivering products within a maximum of 30 days from order confirmation.If this deadline is unjustifiably exceeded, the customer is entitled to terminate the contract and receive a full refund of the amount paid.
Contact
For questions about shipping, delays, or tracking: 📧 help.mossealab@gmail.com
Legal Notice
This policy complies with EU regulations on consumer rights and commercial transparency. Any updates will be published on this page and become effective immediately.
Contact
If you have any questions, requests, or need assistance, we’re here to help. We aim to respond as quickly as possible, usually within 24–48 business hours. help.mossealab@gmail.comLegal Notes
This policy complies with EU legislation on commercial transparency and consumer rights. Any updates will be published on this page and will be effective immediately upon publication.